Start here$97
People Ops Starter Pack
The essentials you'd build first: hiring, policies, onboarding, performance and retention, in one downloadable pack.
See what's inside →People operations gets built in layers, usually out of order.
Skip a layer. Feel it later.
SCAFFOLD is the structure your people operations stand on.
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The SCAFFOLD Method™
The people operations system for companies still building one.
Under 150 people, most companies have no HR team, or one person carrying all of it. Some pieces get built, some never do, and rarely in the order they need to go in. What gets skipped at that size doesn't fix itself later. The SCAFFOLD Method™ gives you a structure to work from: templates, tools and an AI guide for the eight things every company needs in place. They run from roles and pay through hiring, policies, onboarding and records, each one holding the weight of the next.
What you get
Templates and interactive tools for all eight layers, with Mason, the AI guide, built in.
Who it's for
Owners, managers and HR at any level, plus production teams and the consultants licensed to deliver it.
What it isn't
Legal advice, or decisions made for you. The calls stay yours.
The eight layers of the SCAFFOLD Method™
Built from the ground up.
Each layer depends on the one before it. Pay bands need roles first. Onboarding needs policies in place.
01SStructureOrg design, roles and reporting lines. The frame everything else hangs on.
02CCompensationPay philosophy, pay bands and total rewards, set before you make offers.
03AAttractionJob descriptions, a hiring process and interviews that measure the same things every time.
04FFoundationHandbook, core policies, I-9 work eligibility forms and agreements.
05FFirst DaysPre-boarding, Day 1 and 30/60/90 plans so new hires ramp with clarity.
06OOperationsPerformance management, 1:1 meetings and the key measures (KPIs) that make expectations visible.
07LLoyaltyStay interviews, recognition and the retention work that keeps good people.
08DDocumentsRecords, filing and the paper trail that holds the system together.
Layer 01 goes in first.Skip a layer. Feel it later.
Mason · Your AI build guide
Meet Mason. He walks the layers with you.
Mason is the AI guide Courtney Johnson designed for SCAFFOLD. He's built on 25 years of building and managing people operations: the order things need to happen in, what gets skipped, and where teams get hurt. The person using him does not need 25 years of their own.
He won't make decisions for you. He'll show you the structure, point out the layer you're standing on, and hand the call back.
Structure, not prescription.
Ways in
Six ways in. One system under it all.
Choose where you start. Move up when you're ready.
Start here$97
Entertainment Starter Pack
For producers, showrunners and entertainment people leaders. The structural baseline for productions and the people running them.
See what's inside →Full kit$297
The People Ops Kit
The complete people ops system for owners and small-business operators. Interactive templates with Mason and SCAFFOLD Builder™ built in.
Open the kit →Full kit$297
The Entertainment Media Kit
Built for entertainment's actual structure. Production-aware and union-aware, in the same interactive format.
Open the kit →ImplementationComing soon
SCAFFOLD Accelerator™
Every layer, lesson by lesson, with workshops, a Manager Bootcamp and a 90-day roadmap. Start with the free audit while it gets ready.
Take the free audit →For practitionersBy application
SCAFFOLD Licensed™
License the SCAFFOLD Method™ for your practice. Includes the full template system, Mason, your own audit link and the practitioner delivery guide.
Apply to license →The framework holds. The decisions stay yours.
Frameworks and examples, never prescriptions. Every call belongs to you and your own counsel.
Not sure where to start?
Take the free HR audit.
Get a tier score, a layer-by-layer breakdown and a starting point based on what's already in place.
Start the audit24Questions
8Layers scored
~8Minutes